Depreciation Extension Process Across Insurance Companies

In our previous blog, we discussed the importance of depreciation and the necessary documents needed to ensure that your client gets the money that is owed. It was also pointed out that the depreciation time frame varies from one insurance company to another and depends heavily on the policy.

What happens if roofers or general contractors can meet the deadline?

Let’s Discuss
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It is not a secret for roofers and general contractors how complex and time-consuming the insurance claims process can be. One common hurdle is doing all the repairs before the deadline set by insurance companies – because not meeting the deadline means compromising the release of the remaining depreciation funds.

When this happens, both homeowners and you are faced with the problem of paying expenses out-of-pocket, something that the insurance policy could have covered.

Insurance companies know that certain things affect production, such as:

• Material delays – some materials are not readily available on the market
• Weather factors – snow, rain, wind, hail, or any kind of weather that can halt repairs
• Unanticipated work – at times the damage is just the tip of the iceberg​

As roofers and general contractors, it becomes your responsibility to help homeowners inform insurance companies about the delays in repairs within the given timeframe. Here is where insurance claim extensions play an important role.

What is an Insurance Claim Extension?

Insurance Claim Extension is a request made to insurance companies for additional time to complete repairs on a property that has been struck by a covered peril. This ensures that depreciation will still be released even after the deadline.

How to Request for an Extension?

In general, the process of requesting a claim extension depends on the homeowner’s policy and insurance, and so a thorough review of what the policy states is of great importance to ensure some details that could affect the claim process do not fall into the cracks. Contacting insurance companies in a timely manner and knowing the medium to contact them also plays a crucial role in requesting for extension to ensure that your customer is paid for what they are owed.
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Our team at Claim Supplement Pro conducted research in April 2024 to gather information about the common process of claim extensions across various insurance companies. It is important to note that the data shared here is subject to change over time and is generalized. It may not specifically apply to your insured’s policy. Reviewing what the policy states or checking in with the claim adjuster for additional information needed in requesting an extension or if an extension could be granted is still necessary. Rest assured that we will keep you updated through our blog posts for any important changes

The table below shows the process for requesting a claim extension from some insurance companies.
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​INSURANCE	​PROCESS
State Farm	Does not allow an extension
Auto-Owners	Does not allow an extension
Travelers	Call the claim center at 877-872-8228 to get the assigned adjuster’s email address and send an email stating the reason for the extension and the new completion date.
Country Financial	​Does not allow an extension
American Family	Call the claim center at 800-692-6326 to get the assigned adjuster’s email address and send an email within 2 weeks after the deadline or call the adjuster within 30 days after the deadline to request an extension.
SAFECO	Call the claim center at 800-332-3226 to get the assigned adjuster’s email address and send an email stating the reason for the extension or call and inform the adjuster of the possible delay.
Liberty Mutual	Call the claim center at 800-225-2467 to get the assigned adjuster’s email address and send an email stating the reason for the extension
Farmers	Send an email request to [email protected] stating the reason for the extension and a specific expected completion time.
USAA	Submit an email requesting a 180-day extension before the deadline with an attached signed contract with the homeowner agreeing that you, the roofer, will finish repairs based on the amount that the insurance has approved.
Allstate	Send an email request to [email protected] or call the adjuster within 180 days with a detailed explanation of why an extension is needed

As the table suggests some insurance companies do not allow extension at all. While some do, the process can be tedious and it certainly takes some of your time away from doing what you have to to complete repairs.

How Can Claim Supplement Pro Help?

Here at Claim Supplement Pro, our team of experts aims to help you with every step of the insurance claims process, from claims supplements to requesting extensions.

Our experienced professionals can assist you in:
1.    Understanding your client’s insurance policy: We can walk you through your policy and explain the extension process.
2.    Documenting your request: We can assist you in organizing your documents, and making sure that everything needed is in file.
3.   Negotiating with insurance companies: Negotiating is possibly the most time-consuming and energy-draining phase in the claims process - with Claim Supplement Pro by your side you can be certain that your time will be committed in restoring your homeowner’s humble abode to its former glory.

Do not let a tight deadline stop you from giving a top-quality repair job. Let us be your partner in handling claim insurance drama, contact Claim Supplement Pro today and find out how you can push the boundaries of your business and deliver exceptional customer service eventually becoming a go-to brand for your target audience!